What sets REEF apart is the fact that we have 24 years of proven experience and a flawless track record for outstanding customer service. It is our customers who make us passionate about what we do and who enable us to build the finest quality custom homes on Cape Cod. Whether building a masterpiece of elegance or a picture of simplicity, we pride ourselves on our dedication to customer care and our commitment to always strive to meet and exceed customer expectations.
We view quality customer care as much more than simply providing “service with a smile” but as creating the “total home building experience” so no stone is unturned and our customers are involved and informed throughout the entire process—before, during, and after their dream home is delivered.
Our Customer Experience Program is premised on three core objectives:
- Set clear and concise expectations from the start
- Integrate customer involvement throughout the home building process
- Deliver the best quality home on-time and on-budget
We work closely with each and every customer on setting clear expectations by providing the necessary tools, knowledge, and communications to make the most informed decisions to meet all needs.
If you choose to build or remodel your home and become part of the REEF Customer Experience, we provide you with an easy to follow road map of our process to help keep you well-organized and informed every step of the way. Click here or call REEF to learn more about our Customer Experience Program.